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Privacy Policy
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Info
- 4. Data Sharing & Disclosure
- 5. Data Security
- 6. Cookies and Tracking
- 7. Your Privacy Rights
- 8. Contact Us
Last Updated: March 1, 2026
1. Introduction
Welcome to Solengy (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@solengy.com.
When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.
Personal Information Provided by You
- Contact Data: Name, email address, phone number, and mailing address.
- Property Data: Information regarding your home or business, roof type, and average monthly energy bills to provide accurate solar estimates.
- Financial Data: Data necessary to process your payment or assist with third-party financing options if you choose to purchase a system.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and location data.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To facilitate the creation of customized solar quotes and estimates.
- To send administrative information to you regarding your account, installation schedule, or changes to our terms and policies.
- To fulfill and manage your orders, payments, installations, and warranty claims.
- To deliver targeted advertising, newsletters, and promotional campaigns (only if you have opted in).
- To protect our Services from fraudulent activity and ensure network security.
4. Data Sharing and Disclosure
We only share and disclose your information in the following situations:
- Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Third-Party Service Providers: We may share your data with trusted third-party vendors, such as local installation partners, permitting agencies, and financing companies that perform services for us or on our behalf.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our separate Cookie Policy.
7. Your Privacy Rights
Depending on your region (such as the European Economic Area or California), you may have certain rights under applicable data protection laws. These may include the right to:
- Request access and obtain a copy of your personal information.
- Request rectification or erasure of your personal data.
- Restrict the processing of your personal information.
- Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
8. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your data privacy rights, you may contact our Data Protection Officer (DPO) using the details below:
Solengy Inc.
- Attn: Legal & Privacy Department
- Level 3, 222 Exhibition Street
- Melbourne, VIC 3000, Australia
- Email: privacy@solengy.com
- Phone: 1-800-SOLENGY